Everything you need to know.
A complete guide to ordering, shipping across Europe, returns, warranty and the pieces themselves, answered in plain language by the team that handles every order.
Ordering and payment
Visa, Mastercard, American Express, PayPal, Klarna, Apple Pay, Google Pay and SEPA direct debit. Payment is taken at order placement. All transactions are processed by our PCI-DSS compliant providers (Stripe, PayPal, Klarna): we never store full card numbers.
EUR across the EU and GBP in the UK. Prices include VAT at the applicable local rate.
Yes: email support@krevalo.co within 2 hours of placing the order and we'll catch it before dispatch. After dispatch, use our 30-day return window.
Yes: a PDF invoice is attached to your order confirmation email. For business customers needing a VAT invoice with a registered VAT number, see Business & VAT.
Shipping and delivery
All 27 EU member states, plus the UK. Other destinations on request: write to support@krevalo.co.
Orders are confirmed within 1-2 business days. Because each piece is sourced and shipped through our fulfilment partner, cross-border delivery to Europe typically takes 1 to 3 weeks from dispatch, depending on the item and destination. You receive tracking as soon as your order ships.
Prices are shown in EUR and include applicable VAT, so the price at checkout is what you pay. Should any import charge ever apply to your delivery, contact us and we will resolve it.
EU: €4.95 standard, free over €99 (€14.95 express). UK: £3.95 standard, free over £89 (£12.95 express). The final cost is always shown at checkout before you pay.
You'll get a dispatch email with a tracking link the moment your order leaves our warehouse. You can also track any order from your account page.
Email support@krevalo.co within 14 days of the expected delivery date. We monitor every parcel and will investigate with the courier directly.
Returns and exchanges
30 days from delivery, no questions asked, provided the item is in its original condition. No form to fill in: a short email is enough. See the full Return Policy.
Returns are free. We send you a prepaid return label, whether it is a change of mind or due to a defect or our error.
Free exchange shipping both ways for same-product swaps. Email support@krevalo.co: we'll ship the replacement as soon as the original is on its way back.
Email support@krevalo.co with photos of the packaging and the item within 48 hours of delivery. We'll cover all return shipping and ship a free replacement, or issue a full refund: your choice.
Inspection within 2-3 business days of the return arriving. Refund issued same day to the original payment method. Funds appear in 3-5 business days for cards, 1-2 days for PayPal.
Products and materials
Yes. Every piece is made by hand in small European and Asian workshops we work with directly. Small variations in grain, weave or glaze are the mark of handwork: not defects.
Rattan in Cirebon, Indonesia. Linen in northern Portugal. Ceramics in Tuscany. Wood in Belgium and Italy. Stone in Tuscany and the Basque country. Details on each product page.
Bulbs are not included. This lets you choose the warmth you prefer (we use 2700K at home) and avoids unnecessary packaging. Compatible socket and wattage are listed on each product page.
Most pendants arrive pre-wired, ready to hang. Floor and table lamps are plug-and-play. Hardwired fixtures may need a qualified electrician: noted on the product page.
Each material has its own routine. Full instructions: cleaning, what to avoid, when to repair: live in our Care Guide.
We work only with natural, repairable materials and small family workshops. Packaging is plastic-free and fully recyclable. We keep repair kits in stock for most product lines.
All pieces carry the statutory 2-year EU conformity guarantee. For electrical components we offer an additional voluntary craft warranty: details on the product page and in our Terms.
Account and privacy
No: guest checkout is fully supported. An account makes re-ordering, tracking and returns faster, but it's optional.
Under GDPR, and documented in detail in our Privacy Policy. We never sell data. Marketing emails are opt-in; you can unsubscribe any time.
One click on the "unsubscribe" link at the bottom of any email. Takes effect immediately.
Email legal@krevalo.co. We respond within 30 days (usually within a week), subject to our legal retention obligations for order data.
Business and VAT
Yes: enter your company name and VAT number at checkout, and a compliant VAT invoice is attached to the order confirmation. Intra-EU B2B sales with a valid VAT ID are zero-rated where applicable.
Case by case: email hello@krevalo.co with the product list, quantities and delivery date. Hospitality and residential projects typically receive a quote within 2 working days.
Pedroso Digital Ventures LLC, registered in Florida, USA (Reg. No. L25000485610), trading as Krevalo. Full legal details in our Impressum.
Still unclear on something? Email support@krevalo.co: we answer the same day, usually within a few hours.
Warranty and repairs
Every piece carries the statutory EU 2-year guarantee of conformity. If it fails through normal use in that time, we repair, replace, or refund.
Often, yes. Write to support@krevalo.co with photos and we will tell you whether a repair, a spare part, or a replacement is possible, and what it would cost.
