Refund & Return policy

We offer a 30-day returns window from the date of delivery for all orders. Items must be unused, in their original condition, and in original packaging where applicable.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, customers in the United Kingdom also have a statutory 14-day right to cancel from the date of delivery, for any reason, with no explanation required.

For EU customers, you are entitled to a 14-day cooling-off period under the EU Consumer Rights Directive, during which you may cancel your order for any reason.

This policy is offered in addition to your statutory rights as a consumer. Your legal rights are not affected by anything stated here.

Returning or cancelling an item is simple. You can do it in two ways:

1. Step 1: The fastest way is from your account. Use the Request a return link in our footer, or sign in to your account, then select your order and choose the items to return or cancel. You can also email us at support@krevalo.co with your order number (no reason required), or use our Contact page.
2. Step 2: We will confirm your request by email and send you a prepaid return label with instructions.
3. Step 3: Pack the item securely in its original packaging and drop it off using the prepaid label.
4. Step 4: Once we receive and inspect the item, we will process your refund or replacement within 14 days.

The following situations are fully covered by us. We will cover all return postage and replacement costs:

• The item arrived damaged or broken
• The item is faulty or defective
• You received the wrong item or wrong quantity
• The item does not match its description on our website
• The item is not of satisfactory quality

In these cases, please contact us at support@krevalo.co within 48 hours of delivery with your order number and a photograph of the issue. We will arrange a free return and offer you a replacement or full refund, whichever you prefer.

If you have changed your mind about your purchase, you may return the item within our 30-day returns window (or 14-day statutory cooling-off period, whichever applies), provided the item is:

• Unused and in its original condition
• In its original packaging, where applicable
• Not a hygiene-sensitive item that has been unsealed

Return shipping is free: email us and we will send you a prepaid return label and instructions. This applies to change-of-mind returns as well as returns due to a defect or our error.

The following items are not eligible for return, unless they arrive faulty or not as described:

• Items returned outside the 30-day returns window
• Items that have been used, washed, worn, or altered
• Items damaged due to misuse or improper handling by the customer
• Hygiene-sensitive items (such as personal care products) that have been unsealed or used
• Items returned without their original packaging where hygiene is a concern

Once we receive and inspect your returned item, we will process your refund within 14 days. Refunds are issued to your original payment method. You will receive an email confirmation once your refund has been issued.

Where you exercise your statutory right of withdrawal (EU and UK), we also refund the original standard delivery cost. If you chose a delivery option more expensive than our standard delivery, the extra amount is not refunded. For change-of-mind returns made outside the statutory cooling-off period, original shipping is refunded only where the return is due to a fault, damage, or error on our part.

Please allow up to 5 business days for the refund to appear in your account after it has been issued, depending on your bank or payment provider.

If you are a consumer in the EU or UK, you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party you indicate (other than the carrier), take physical possession of the last item of your order.

To exercise the right of withdrawal, you must inform us of your decision by a clear statement. The easiest way is the Request a return link in our footer, or signing in to your account. You may also email support@krevalo.co or use the model form below. We will acknowledge your withdrawal request by email without delay.

Effects of withdrawal: we will reimburse all payments received from you, including the standard delivery cost, without undue delay and within 14 days of the day we are informed of your decision. We may withhold reimbursement until we have received the goods back. Return shipping is free: we provide a prepaid return label.

Model withdrawal form (complete and send this form only if you wish to withdraw from the contract):

• To: Krevalo, Pedroso Digital Ventures LLC, support@krevalo.co
• I hereby give notice that I withdraw from my contract of sale of the following goods:
• Ordered on / received on:
• Name of consumer:
• Address of consumer:
• Order number:
• Date:

For any questions about a return or refund, please get in touch:

• Email:support@krevalo.co
• Phone: +1 (813) 594-9214
• Response time: within 1 working day (Monday to Friday)

Krevalo is operated by Pedroso Digital Ventures LLC. This policy does not affect your statutory rights as a consumer.

For more information on your consumer rights:

• United Kingdom:gov.uk/consumer-rights or citizensadvice.org.uk
• European Union:europa.eu/youreurope/citizens/consumers or your national consumer protection authority